FAQ.

The Urban tag is not waterproof and has no IP certification, but we provide with each tracker a waterproof pouch that allows the tracker to be sheltered from water.

The Asset tag is certified IP67. It is waterproof, dustproof and weather resistant.

1 – On Connect or the Wavebit application, open the left menu and click on My Devices. You can see the information of your trackers.
 
2 – To change the name of your tracker, click on the icon on the right side of your screen, in the insert corresponding to your tracker.
 
3 – To change the picture of your tracker, click on the icon on the left side of your screen, in the insert corresponding to your tracker. You can then upload the photo of your choice, within a limit of 2Mo, with the icon .

1 – On Connect or the Wavebit application, open the left menu and click on My Devices.
 
2 – Click on the button + to access to the addition of the new tracker.
 
3 – Complete the S/N and the Key indicated on the back of the tracker.
(It is normal that the first letter (A or B) of the S/N does not then appear in the tracker name because it is the tracker’s model indicator.)
or
Click on the QR code icon and scan the back of the tracker.

We provide a Micro-USB cable. To charge the Urban tag, simply plug it into the cable and plug it into a USB socket or your computer. While the tracker is charging, the bottom right LED will light up red. When the battery is 100% charged, this LED will turn green.
To find out the battery status of your tracker, log on to the web platform or the application.
 
In “My Devices” :
In the left menu, “Devices” then “My Devices”, you can see the information of your tracker and its battery percentage.
 
In “Map” :
Select the tracker for which you want to know the information in the top box.
Click on the icon at the bottom right of your screen and the information will appear with the percentage of your battery.
 
“Low battery” alert:
Create a low battery alert. The alert will be triggered when the battery is at less than 20% of its capacity and you will receive an SMS or email, depending on the configuration of your alert.

Urban tag: 68x42x24mm and 55g.
 
Asset tag: 75x75x35mm and 60g.

To configure the time intervals of the Urban tag’s messages, it is necessary to have the Wavebit software for PC/Mac and to connect the tracker to the computer via USB cable.

1 – Launch the Wavebit software.
 
2 – Go to “Settings” at the top middle of the menu and you will be able to choose this parameter.
 
3 – You will be able to choose the time intervals.
The interval between messages, corresponds to the time between the data sent by the tracker via the Sigfox network.
The interval between GPS positions, corresponds to the time between the fixed position by the tracker, and thus the time interval of the tracker.
 
 

To update the firmware of the Urban tag, it is necessary to have the Wavebit software for PC/Mac and to connect the tracker to the computer via USB cable.

1 – Launch the Wavebit software.
 
2 – Go to “Advanced Settings” at the top right of the menu.
 
3 – This will allow you to update the tracker if it does not already have the latest version.

To configure the “flight mode” or 3D of the Urban tag, it is necessary to have the Wavebit software for PC/Mac and to connect the tracker to the computer via USB cable.

1 – Launch the Wavebit software.
 
2 – Go to “Settings” at the top middle of the menu and you will be able to choose this parameter.
 
When the “flight mode” or 3D mode of the tracker is deactivated, it will send previous positions of the tracker, allowing real-time tracking with an accuracy of about 3 minutes. And when it is activated, the tracker will send its speed and altitude when sending the last known position.
 
 

Power on: The green LED lights up and the blue LED flashes once.
 
Power off: The red LED lights up and the blue LED flashes once.
 
Send 3 clicks alert: The red LED and green will flash alternately.
 
Send alert: The blue LED flashes as many times as the button is pressed.
 
Battery charge: When the bottom right LED is red, it means that the Urban tag is charging. When it turns green, it means that the tracker is charged.

The tracker sends positions in real time every 10 minutes under Sigfox network coverage, with a trace accuracy of 3 minutes.
It is possible to increase this frequency in the PC/Mac Wavebit software by connecting your tracker to your computer (Urban tag).

You can send different types of alerts depending on your tracker.
 
Urban tag: Area entry, area exit, motion detection, no motion, 3 press button, 1 press button, 2 press button, 4 press button, 1 long press button and low battery.
 
Asset tag: Area entry, area exit, motion detection, no motion, low battery.

If the tracker does transmit on Sigfox but there are no positions sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.
 
The main position losses come from the stalling of the signals between the tracker and the satellites, thus preventing the triangulation of the position:
 
– From GPS fix just after departure, cold, where the device could no longer see the constellation of the satellites, and therefore needs about 3 minutes before starting to move to find their position and thus start to fix its position correctly.
 
– From the outside environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and can cause triangulation to be prevented or accuracy to be lost.

The Urban tag is not waterproof and has no IP certification, but we provide with each tracker a waterproof pouch that allows the tracker to be sheltered from water.

The Asset tag is certified IP67. It is waterproof, dustproof and weather resistant.

1 – On Connect or the Wavebit application, open the left menu and click on My Devices. You can see the information of your trackers.
 
2 – To change the name of your tracker, click on the icon on the right side of your screen, in the insert corresponding to your tracker.
 
3 – To change the picture of your tracker, click on the icon on the left side of your screen, in the insert corresponding to your tracker. You can then upload the photo of your choice, within a limit of 2Mo, with the icon .

1 – On Connect or the Wavebit application, open the left menu and click on My Devices.
 
2 – Click on the button + to access to the addition of the new tracker.
 
3 – Complete the S/N and the Key indicated on the back of the tracker.
(It is normal that the first letter (A or B) of the S/N does not then appear in the tracker name because it is the tracker’s model indicator.)
or
Click on the QR code icon and scan the back of the tracker.

1 – Unscrew the 4 screws until you can remove the tab.
 
2 – Gently remove the tab.
 
3 – Tighten the 4 screws without tightening too much.
 
4 – Associate your tracker to your Wavebit account.

Urban tag: 68x42x24mm and 55g.
 
Asset tag: 75x75x35mm and 60g.

It is possible to mount and fix the Asset tag. The tracker has 2 holes protected by a small cover. Open the cover and use the holes to fix the tracker to the desired support with screws or bolts.
 
Other fixing systems are possible: double-face adhesive tape, magnets, horse clamp, etc.

The Asset tag is not rechargeable. Once the tracker has no more battery, you must change the battery inside. It is a lithium battery CR123, available in supermarkets.
 
Install or change the battery
1 – Make sure you are in good condition to perform battery change (not
exceeding temperature usage range, no water on the case, the battery
or the operator’s hands.
2 – Remove the 4 screws using a proper screwdriver.
3 – If already inserted remove the old battery and recycle in accordance
with the applicable recycling instructions in force in your country.
4 – Insert the new battery by strictly respecting polarity plus and minus (+/-)
as written on the battery and on the sticker. The “+” pole of the battery
must go to the “+” side of the battery holder.
5 – Close the casing by tightening the four screws.
 
To find out the percentage of battery in your tracker, log on to the web platform or application.
 
In “My Devices”:
In the left menu, “Devices” then “My Devices”, you can see the information of your tracker and its battery percentage.
 
On the map:
Select the tracker for which you want to know the information in the top box.
Click on the icon at the bottom right of your screen and the information will appear with the percentage of your battery.
 
“Low battery” alert:
Create a low battery alert. The alert will be triggered when the battery is at less than 20% of its capacity and you will receive an SMS or email, depending on the configuration of your alert.

The tracker sends positions in real time every 10 minutes under Sigfox network coverage, with a trace accuracy of 3 minutes.
It is possible to increase this frequency in the PC/Mac Wavebit software by connecting your tracker to your computer (Urban tag).

The Asset tag uses a CR123 non-rechargeable lithium battery.

You can send different types of alerts depending on your tracker.
 
Urban tag: Area entry, area exit, motion detection, no motion, 3 press button, 1 press button, 2 press button, 4 press button, 1 long press button and low battery.
 
Asset tag: Area entry, area exit, motion detection, no motion, low battery.

If the tracker does transmit on Sigfox but there are no positions sent at the same time, this may be due to several phenomena specific to devices using satellite positioning systems.
 
The main position losses come from the stalling of the signals between the tracker and the satellites, thus preventing the triangulation of the position:
 
– From GPS fix just after departure, cold, where the device could no longer see the constellation of the satellites, and therefore needs about 3 minutes before starting to move to find their position and thus start to fix its position correctly.
 
– From the outside environment: trees, buildings and even clouds can prevent the proper reception of data from a satellite and can cause triangulation to be prevented or accuracy to be lost.

1 – On Connect or the Wavebit application, open the left menu and click on My Devices.

2 – You can see the informations for your trackers and the date of soubscription, which appears in blue.

1 – Click on your name or your profile picture in the top right corner of the interface.
 
2 – Click on Profile
 
3 – Click on SMS.
 
4 – The number of remaining SMS messages will be indicated as well as the link to add more.

Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
 
Overseas France: French Guiana, French Polynesia, Guadeloupe, Martinique, Mayotte, New Caledonia, Reunion.
 
Middle East and Africa: Botswana, Kenya, Mauritius, Nigeria, Oman, Senegal, South Africa, Swaziland, United Arab Emirates.

When the tracker is in an area not covered by the Sigfox network, the data sent by the tracker cannot be received and therefore visible on the web or mobile interface. However, the tracker continues to record the positions in its internal memory (the “logger”), and it is therefore possible to recover the trip afterwards thanks to the Wavebit software.

The Sigfox network is a low-power, long-range wireless network. It is dedicated to the Internet of Things (or Connected Objects) also called IoT.

The subscription to the Sigfox network starts as soon as you register your tracker on the Connect platform. When the subscription ends, there is no tacit renewal. You must extend the subscription of your trackers yourself.

1 – On Connect or the Wavebit application, open the left menu and click on My Devices. You can see the information of your trackers.
 
2 – To change the name of your tracker, click on the icon on the right side of your screen, in the insert corresponding to your tracker.
 
3 – To change the picture of your tracker, click on the icon on the left side of your screen, in the insert corresponding to your tracker. You can then upload the photo of your choice, within a limit of 2Mo, with the icon .

Via “My Private Shares”:
Create a share and activate it by clicking on to make the icon turn red.
Copy the link to share by clicking on and send it.

Via “Map”:
Click on the icon and choose the share you want to use. Copy the link and share it. and share the link.

1 – Click on your name or your profile picture in the top right corner of the interface.
 
2 – Click on Profile
 
3 – Choose the language between English, German, French, Spanish, Italian, Russian and Arabic.

You can register as you wish with your account Facebook, Google, Apple or an email address.
 
Registration with an e-mail address:
1 – Click on “You don’t have an account? Create one now”
2 – Complete: “name”, “email”, “password”. Your password must contain at least 8 characters.
3 – Accept the terms and conditions.
4 – Click on the button Sign up.
 
Attention:
When reconnecting, do not confuse an account created with a Email address and a Google Account.

Wavebit allows you to create “Shares”, i.e. unique internet addresses (URLs) that will allow access to anyone who has the address to access your tracking, temporarily or not. It is possible to deactivate this tracking at any time. These addresses should be treated with care as they give access to your location.
 
1 – On Connect or the Wavebit application, open the left menu and click on My Private Shares.
 
2 – Click on the button + to create a new share. Your share will appear.
 
– To change the name of your share, click .
– To delete your share, click .
– To turn on/off your share, click .
– To select the tracker that you want to share, click .
– To change the track length, click .
– To add a GPX track to your share, click .
– To copy the share link and send it to your friends and family, click .

To download the Wavebit application, search for “Wavebit” from App Store or Google’s Play Store.
 
You can also click directly on these links:
Wavebit Android application
Wavebit IOS application

1 – Click on your name or your profile picture in the top right corner of the interface.
 
2 – Click on Profile
 
On this page you have the possibility to change the name, the picture, the default email address of the account and the language of the interface. You also have the SMS page allowing you to see the number of remaining SMS messages as well as the history of alerts sent by email and finally the possibility to change the password for an account with email login and password.

1 – On Connect or the Wavebit application, open the left menu and click on Areas.
 
2 – Click on the button + to access to the addition of the new area.
 
3 – Create a specific area by moving the points that surround it, give it a name, a color and validate. Create all the areas you need this way.
 
4 – All the areas you created are now on the map at the top of this same page. They are also saved in the library of your account in order to reuse them by creating area alerts.
 
5 – The check in / check out table is at the bottom of the same page. It allows you to have precise data on the trackers that have entered or left these areas, as well as the times and dates.

1 – On Connect or the Wavebit application, open the left menu and click on My Alerts.
 
2 – Choose the tracker you want to configure.
 
3 – Activate, deactivate an alert:
The alert is activated when the “Activated” button is red.
The alert is deactivated when the “Activate” button is white.
Click on the button to activate/deactivate.
 
4 – Delete an alert:
To delete an alert, simply click on the icon .

1 – On Connect or the Wavebit application, open the left menu and click on My Alerts.
 
2 – Choose the tracker you want to configure.
 
3 – To create a new alert, click on . Choose the type of alert in the scroll bar that appears.
 
4 – Click on the icon   to set up your alert.
 
 
Possible configurations:
– Add a name to the alert.
– Enable automatic reactivation of the alert.
– Create time slots for triggering alerts.
– Choose the type of sending of the alert (SMS, Email, API Callback)
 
Alert content:
– Add one or more Emails, phone numbers, etc..
– Customize the subject and content of the alert as you wish.
– Check the “Share link activated” case if you want to share your tracking link in the alert.
 
For area alerts:
– Customize the zones by pressing the dots around the red zone.
– Create round or polygonal areas.
– Select an area already registered in the library.
 

1 – Select the duration of the trajectory with the icon on the “map” page.
 
2 – Click on the button and on to export your track.

1 – On Connect or the Wavebit application, open the left menu and click on My Alerts.
 
2 – Choose the GPS tracker you want to configure.
 
3 – Click on the alert you wish to configure or create one.
 
4 – Click on the icon   to set up your alert.
 
5 – Check “time ranges” to unlock the feature.
 
6 – Check some days of the week.
 
7 – Choose the hours.

To start live tracking using the Urban tag or Asset tag, you need to have them registered on your Wavebit account and have an active subscription for real-time data transmission every 10 minutes. The subscription is included for 3 years.

Then simply take the Urban tag with you or attach the Asset tag. The tracker must be switched on and have battery power to send its position when it is in motion.

The blue circle on the map corresponds to the zone in which the tracker can be located, according to what is calculated by the Sigfox network, and according to the signal levels received for the last message. This message appears when the last data of the tracker does not correspond to a GPS position. The circle is no longer visible once a new GPS position is received.

The icon  corresponds to the choice of view for the map, satellite or default.

The icon   is used to center the tracker’s position on the map.

The icon  allows you to centre and zoom on the trajectory of the selected tracker.

The icon  allows you to change the duration of the track you wish to view on the map.

The icon   displays the list of already created shares.

The icon   gives access to the two following icons.

The icon corresponds to the breakpoints of the selected tracker.

The icon   allows you to export your GPX track.

In “My Devices”:
In the left menu, “Devices” then “My Devices”, you can see the information of your trackers.
 
On the map:
Select the tracker for which you want to know the information in the top red box.
Click on the icon at the bottom right of your screen and the information will appear.